Every comment on your social accounts, in one queue, worst first - with a record of who decided what.
THE PROBLEM
A newsroom's replies are spread across five apps, each with its own notifications and its own idea of what is urgent. On an ordinary day that is an annoyance. During a pile-on it is the reason a threat sits unread for six hours while somebody scrolls past four hundred comments looking for it.
WHAT IT DOES
Every comment left on your accounts arrives in the same list, in the order that matters rather than the order it was written.
Each comment is read on arrival and given a place in the line. Threats and pile-ons surface ahead of ordinary criticism, with the reason attached.
One button, whichever platform it came from. Hiding is reversible on every channel Ranger supports, and it says so before it does anything that is not.
Three tiers, an escalation clock, and a push notification that reaches a phone. A comment nobody answered at 2am is the one you read about the next day.
Every decision recorded with who made it and what role they held at the time. Append-only, exportable, and built to be read by somebody who was not there.
Hiding and permanently removing are separate permissions, and the person who exports the evidence does not need either.
CHANNELS
HOW IT WORKS
Sign in with your own social logins. Ranger asks for permission to read comments and hide them, and for nothing else.
Within a minute of being written, in one queue, with the post they were left under.
Hide, restore, dismiss or hand it to a colleague. Whatever you choose, the ledger says who chose it.
WHAT IT WILL NOT DO
Ranger asks for no publishing permission on any platform. Giving a moderation tool the right to write on your accounts is a risk nobody asked you to take.
No direct messages, no inbox, no follower lists. Comments are public; the rest is not, and Ranger does not ask for it.
Hiding a comment is a person's decision. The automated reading only changes what that person sees first.
Comments, accounts and the ledger are stored in Frankfurt. Disconnect an account and the credential is gone; ask us to delete the rest and we do.
Half an hour, your channels connected, your own comments in the queue. If it is not obviously useful by the end of it, we will say so first.
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