Troubleshooting & FAQ

If your question isn’t covered here, email support@bytera.tech.

”License Required”

The app is installed but the Marketplace subscription has expired or been cancelled.

Fix: renew the trial or subscription from the Marketplace listing or from your Atlassian admin → Manage apps → Subscriptions.

Pulse Dashboard doesn’t appear under Apps

Possible causes:

App not fully installed — go to Settings → Apps → Manage apps in Confluence and confirm Pulse is Enabled.
Browser cache — hard-refresh (Cmd/Ctrl + Shift + R).
Permissions — you may not have access to the global Apps menu. Confluence admins always do.

Confirm Pulse is installed and enabled at the site level.
Hard-refresh the space — Confluence sometimes caches the sidebar.
The space must have at least one regular page. Empty spaces aren’t scanned and don’t get a dashboard.

The Global Dashboard is empty

If you’ve just installed Pulse, the initial scan hasn’t completed yet.

Fix: wait a few minutes for the initial scan. Large instances can take several minutes. If 10+ minutes have passed and it’s still empty, contact support.

A specific page isn’t appearing

The page hasn’t been scanned yet — happens for very new pages until the next event trigger or weekly scan picks them up.
The page is in a space you don’t have view access to. Pulse respects Confluence permissions; it only shows you what you can already see.
The page is an attachment, comment, or non-page content type — Pulse scans pages and blog posts, not attachments or comments.

The score I see in the byline differs from what I see in the dashboard

The inline byline reads from a fast cache and may be a few minutes behind the dashboard during periods of heavy editing. Both update on the next page event or scan. They re-converge within the same scan cycle.

Scores never seem to improve

A few possible reasons:

Pages are being added faster than existing pages are being improved — the average drags down.
The Freshness signal decays continuously, so doing nothing causes drift even if no one is making content worse.
A few very-low-scoring pages are dragging the average down. Sort by Health ascending and address the bottom 10–20 pages — average usually shifts noticeably after that.

Broken Links shows links that look correct to me

The Broken Links tab is scoped to internal Confluence links. If a link target was recently deleted, restored, moved, or had its space key renamed, the cached link reference may be stale until the next scan.

If a link clearly works in Confluence but Pulse flags it as broken, hard-refresh the dashboard and check after the next weekly scan. If it persists, contact support with the source page and the link.

Trends chart is empty or only has one data point

Trends needs at least two scan data points to draw a line. The chart will populate after:

A second weekly scan (most common path).
Manually re-opening the Dashboard after the initial scan completes, then editing a few pages to generate new event-driven scores.

Why does Pulse need to read my page bodies?

Pulse uses page body content to compute several signals: word count for content depth, heading detection for structure, link extraction for broken-link analysis, placeholder detection for completeness. The body is read but is not transmitted outside your Atlassian tenant. See security for details.

Does Pulse work with Confluence Data Center / Server?

No. Pulse is a Forge app and runs only on Confluence Cloud.

Why does Pulse use analytics telemetry?

Pulse sends anonymized usage telemetry (e.g., “app opened”, “policy saved”) to help us understand how the product is used and where to invest. No content, page titles, or user-identifying data is sent. You can see the exact external destinations declared in the app’s manifest at install time.

How do I get more help?

Email: support@bytera.tech
Feature requests: reply to any support email with Feature request: in the subject

Changelog — what’s new and what’s coming.